RETURNS

We want you to be happy with your shave. If something is not right, please contact us and we will make it right.

Our return policy lasts 30 days from the day of your purchase. If 30 days have gone by since your purchase, we cannot offer you a refund or an exchange.

WHAT CAN BE RETURNED

Unopened and unused blade packs in their original packaging can be returned within 30 days of your purchase. Please keep your receipt or proof of purchase — we need it to process a return.

WHAT CANNOT BE RETURNED

Opened or used blades cannot be returned. Razor blades are sharp, personal-hygiene products, so for hygiene and safety reasons we cannot accept them back once the packaging has been opened or the blades have been used.

The free sample is non-refundable, and the $2 shipping charge for the sample is also non-refundable.

DAMAGED OR WRONG ITEMS

If your order arrives damaged, or you receive the wrong item, please contact us right away. We will replace the item or refund you — your choice. If your return is due to our error, we will cover the return shipping, and you do not need to send the damaged or wrong item back unless we ask you to.

HOW TO START A RETURN

To start a return, contact us through the Contact Us page on this website, or call us at (514) 565-7165. Tell us your order number and what you would like to return. We will confirm the return and explain how to send the item back. Please do not send anything back to the manufacturer — returns go through Sord Blades only.

REFUNDS

Once we receive and inspect your return, we will let you know whether it has been approved. If it is approved, your refund will be processed and a credit will be applied to your original payment method. Please allow some time for your bank or card issuer to post the refund. If the refund has not appeared after that time, please contact us and we will look into it.

RETURN SHIPPING

You are responsible for the cost of shipping a return to us, and return shipping costs are non-refundable. If you are returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.